Complaints Proceedure

Adukus Solicitors is committed to high quality legal advice and client care. If however you are unhappy about any aspect of the service you have received, please contact the person that is handling your matter to discuss your concern.

If you think your case handler did not deal with your concern to your satisfaction, and you feel that the issue warrants making a formal complaint, we have a procedure in place which details how we handle complaints. You can contact Mr Frederick Martey who is our firm’s complaint handler, and you will be promptly provided with a copy of our complaint procedure, and he will look into your complaint and take steps to address your concern. You can reach Frederick via various means on his staff page Frederick Martey.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at Tel: 03005550333 or by Email ku.gr1679493526o.nam1679493526sdubm1679493526olage1679493526l@sei1679493526riuqn1679493526e1679493526 to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

Solicitors Regulatory Authority LogoIf you think the issue relates to dishonesty, taking or losing your money or that you have been treated unfairly because of your age, a disability, or any other protected characteristic, you may approach the Solicitors Regulation Authority to receive guidance on how best to approach the matter.